Frequently asked questions

Is your data secure? Can In-Form be customised? What support will you get?...
and more of your questions answered


Why is In-Form cloud-based?

In-Form is a web based application, which means it runs completely online - or in The Cloud.

In the past, organisations ran software downloaded to a physical computer or server in their building. Cloud-based systems allow people to access the same kinds of applications through the internet. Cloud computing increases efficiency and allows you to increase or decrease your computing capacity as your needs change. For In-Form, this just means ordering new user licenses from us when you need them, without having to worry about additional software installations, network considerations and server capacity.

And because In-Form is cloud-based, you only need to be able to access the internet in order to be able to use it. All your information and documents are stored in one location, but you can access any of it at any time via computer, tablet or smartphone.

Why is In-Form built on Salesforce.com?

We have developed In-Form on the Salesforce.com platform.

Salesforce.com is a customer relations management system used by thousands of companies all over the world. 25,000 of these are not for profit and higher education organisations supported by salesforce.org (formerly the Salesforce Foundation).

We are able to pass on the benefits of licence discounts and support from the Salesforce Foundation to In-Form customers.

Salesforce.com takes care of disaster recovery and software updates, and issues new releases three times a year.

Is our data secure on In-Form and Salesforce?

Absolutely.

Salesforce.com meets the highest international standards for data security. See the Salesforce Trust website for more information.

Security features include:

  • Unique username and password authentication with customised password rules.
  • IP restrictions, and SMS and email identity confirmation if the user logs in from an unknown IP address.
  • User profiles can control staff access to confidential information. Access to client data can be restricted if the client withdraws consent.
  • Secure socket layer/transport layer security (SSL/TLS).
  • Application logs record the creator, last updater, timestamps, and originating IP address for every record and transaction completed. All customer data is stored in secure data centres and is replicated over secure links to a disaster recovery data centre. Data is stored in a UK data centre.

Will you help us get up and running with In-Form?

Once you have ordered your In-Form system, we will set up a Salesforce system for you, install In-Form and work closely with you and your colleagues to configure the system to meet your recording and reporting needs.

The implementation process and timetable is flexible, allowing you time to review progress and consult with colleagues.

Once the system has been built we provide training for your staff and continue to make further changes as you need them.

We understand life in the voluntary sector and how quickly your information needs can change. In-Form and Homeless Link are equipped to support you to respond quickly to these needs as they evolve.

Can In-Form be adapted to meet our needs?

Yes, In-Form Enterprise can be completely customised for you. With such a wide range of organisations using the system - some with more than 1,000 users, others with just 10 - we've worked hard to make sure we can tailor the system precisely to your recording and reporting needs.

We can customise your In-Form by adapting existing modules - or if you need a specific piece of functionality not already available, we can create new modules and screens to suit you.

In-Form Community and In-Form Essential are out of the box, standardised systems which can’t be customised, but you can upgrade to In-Form Enterprise when it’s the right time for you.

Will you provide support after our In-Form system is up and running?

Of course. Our trained and experienced team is here to help you with day to day support.

Our office hours help desk has quick response times, ensuring you get the technical help you need no matter how simple or complex your issue.

We offer two support contract options - Homeless Link managed or self-managed. If you have in-house expertise to manage your own system you'll receive a 30% discount on your annual licence costs - and of course you can change your support arrangements if your circumstances change.

To help you build your In-Form skills, we provide training on data recording, system administration and reporting - either at our London offices or at your service if that is more convenient. Users of In-Form also qualify for discounted training from Salesforce.